Customer story · Wolverhampton, Midlands
Calls to Kirsten about room bookings have all but stopped.
How Beyond Counselling CIC moved a twenty-five-strong team off an Excel room diary and onto Doris — and ran the whole organisation on it within a week.
Beyond Counselling CIC~25
Counsellors — qualified, volunteer & trainee
4
Rooms, one for children & young people
<30 min
To configure and go live
1 week
To the whole organisation running on it
About
A not-for-profit social enterprise in Wolverhampton, providing affordable counselling to adults, children and young people across the Midlands.
- Sector
- Counselling CIC
- Location
- Wolverhampton
- Admin staff
- 3
- Rooms
- 4
The before
A room diary that lived in a spreadsheet
For years, the room diary lived in an Excel spreadsheet. Any booking, change, or cancellation meant an email or a phone call to Kirsten, the clinical lead. With twenty-five counsellors coming and going — many of them volunteers or trainees who needed guidance from the start — that added up.
The rollout
Configured and ready in under thirty minutes
Beyond Counselling loaded their rooms, added their members, and began populating the diary with existing bookings. Rather than switching everyone over at once, they rolled the app out to their counsellors in small batches over three or four days — letting people find their feet before the next group came on board. Within a week, the whole organisation was running on it.
Calls to Kirsten about room bookings have all but stopped.
If your organisation manages rooms the way Beyond Counselling used to, Doris might be exactly what you don’t know you need.
No card needed.