18 October 2026
Help, and a person who replies
- There is now a Help page in the left-hand menu, and the lifebelt at the top opens it too. It starts with a search box for my manual, then the manual's five sections, and while you are still setting up, a line pointing at the page for the step you are on.
- Under that, "Still stuck? Send it to the team". Write what you are trying to do, tick "I'd rather talk on the phone to one of the team" if you would, and send it. A person reads every message; we reply within two working days and hope much sooner. A copy lands in your inbox straight away.
- Reporting a problem is now two plain questions: what were you trying to do, and what happened. The page, the version and the browser come with it on their own, and a screenshot is optional.
- Every step on My dashboard and every tip in the setup wizard has a "Stuck? Get help" link, so help is a click away from where you are.
- Members have a Help page too. It points questions about bookings at your venue (your phone number, and the billing email if you have set one), and problems with the app at me.
- The manual on bookwithdoris.com can be searched, and results take you to the right section of a page, not just the page.
- On Account, owners and admins will find "Help improve Doris". While it is on, I keep a note of which screens you open, which setup steps you reach and when I refuse something you tried, so we can see where setting up gets hard. Screen names only, never anything you type and nothing about your members. Switch it off and the notes about you are deleted at once.
- Extras (a projector, the hall's urn, a set of chairs) can now be set up on every plan, under Settings, Resources, so a member can book the kit along with the room. Putting a price on an extra stays part of Diary & Billing.